Terms of Service
Clear terms for using our website and starting a B2B manufacturing inquiry.
Last updated: 19 October 2026
1. About these website terms
This website is operated under the Storivae brand by Wenzhou Tianze Gift & Craft Co., Ltd., China, for business buyers sourcing custom bags and soft-sided storage products. These terms address website use and inquiries. They do not replace a separately agreed quotation, purchase order, manufacturing agreement or other written contract. For the relevant order, the agreed order documents take precedence over general website information.
2. B2B inquiries, not an online checkout
Products and forms help business buyers discuss sourcing, customization and manufacturing. Submitting a form, sending an email or clicking WhatsApp does not place an order, reserve capacity or create an accepted manufacturing contract. An order requires our written confirmation and the commercial terms agreed for that project. Website response-time statements are service targets, not guaranteed production or delivery deadlines.
3. Product information and reference images
Product pages and images illustrate designs, uses and possible customization directions. They do not by themselves confirm stock availability, dimensions, material composition, performance, certifications or suitability for a particular use. Image color and apparent size may vary by display and photography. Confirm the final specifications, artwork, construction, packaging and required test standards with us before approving samples or an order.
4. Quotations, MOQ and samples
Price, minimum order quantity, sample charges, tooling or artwork charges, sample timing and production lead time depend on the confirmed design and order conditions. The quotation specifies what is included, its validity and any exclusions. Sample approval and any agreed specification or artwork approvals must follow the project’s written process. Changes after approval may affect price and timing and require written agreement.
5. Production, quality and delivery
Payment terms, any deposit, production start conditions, inspection arrangements, tolerances, delivery dates, shipping terms, insurance, duties and import responsibilities must be agreed in the order documents. A website description does not substitute for a project-specific test report or certification. Tell us about your target market, intended use and mandatory requirements before quotation. Buyer-arranged inspections and any corrective process should be confirmed in writing.
6. Changes, cancellations and claims
Custom production may involve project-specific materials, artwork and committed manufacturing work. Cancellation, refunds, changes, defects and remedies are handled under the written terms of the relevant order and applicable law. This website does not establish a universal cancellation window, return policy, warranty period or penalty. Report any concern promptly with the order reference and supporting details so it can be reviewed.
7. Your designs and uploaded information
Provide accurate contact details and share only designs, logos, photos and files that you own or are authorized to use. You authorize us to use submitted materials to assess and respond to your inquiry and, where separately agreed, carry out your project. Submission does not transfer ownership of your intellectual property. Do not upload unlawful content, malware or unnecessary sensitive personal information. Arrange any required NDA before disclosing confidential material.
8. Website content and acceptable use
Our website text, branding and original materials are protected by applicable intellectual property laws. You may review and share page links for legitimate business evaluation. Do not misrepresent our identity, interfere with the site, bypass security controls or reuse protected content without permission. Third-party trademarks and materials remain with their respective owners.
9. Availability and external services
We aim to keep information useful and current, but errors and interruptions may occur. Contact us to confirm information material to a buying decision. Email, WhatsApp and external references involve independent service providers and their own terms. We are not responsible for content on independently operated websites. Nothing in these terms excludes responsibilities or rights that cannot lawfully be excluded; order-specific responsibility and dispute arrangements must be addressed in the relevant agreement.
10. Privacy, contact and updates
Our Privacy Policy describes how inquiry information and attachments are handled. For questions about the website or these terms, email [email protected]. We may update these website terms; the date below identifies this version. Changes to website terms do not by themselves amend an already agreed order.
